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Humanities Commons emails going to spam filter

1 reply, 2 voices Last updated by Susana Aho 5 years, 8 months ago
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  • #180

    Anonymous
    Inactive
    @

    When I initially tried to use Humanities Commons, the “Activate your CAA Commons account” email was captured by our spam filter. Confusing! I notified out systems administrator, he has whitelisted the domain, and emails are now coming through.

    Wish I could suggest what triggered the spam filter. Is there something that needs to be changed in the email’s language?

    #181

    Susana Aho
    Member
    @saho

    Ah thanks so much for letting us know and for making sure it’s whitelisted! I get the sense that it’s rather arbitrary and up to the individual email systems but I am not an expert in such things! I will certainly let the rest of the HC team know so we can look into it more…

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